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B8B6C3FE79825788
Property Name
Stamford Hilton
Job Title
Convention Services Manager
Location
Connecticut-Stamford
Company Name
City
Stamford
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Industry
Hotel/Resort
Convention Services Manager

Apply Now Atrium Hospitality is a leading hotel and asset management company headquartered at Deerfield Point in Alpharetta, GA, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Job Description

Position Description:

The Hilton Stamford has an exciting opportunity available for a Convention Services manager. The ideal candidate is an effective communicator, detailed oriented, personable, and is able to work in a fast-paced environment. Previous hotel convention service experience is strongly preferred.

The Convention Services manager is responsible for developing catering accounts, as sold, and with former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotel. Additionally, this position is responsible for managing convention services to ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.

RESPONSIBILITIES:

The primary responsibility is to act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention Resumes. Ensure that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.

The following are actions to create a positive culture and a winning sales team:

* Ensure timely distribution of all BEO’s and Resumes to the appropriate departments and follow up on any questions
* Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
* Verify space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
* Confirm revisions in agendas, room blocks, etc. and notify corresponding departments in a timely manner.
* Finalize the program/agenda with client and check all scheduled functions one hour prior to start time. Need to be available to work a flexible schedule which may include weekends.
* Review event sheets and work with appropriate departments to ensure quality and satisfaction.
* Maintain positive guest and employee relations through prompt, precise, and courteous communication.

Other responsibilities include:

* Work with customers to ensure their meeting goals are met or exceeded.
* Upsell packages to customers
* Offer Pre and Post Convention Meetings giving the customer to communicate with the hotel teams on expectations and areas the hotel opportunity to customer and coordinate the meetings professionally

Job Skills:

* Have computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
* Exercise excellent communication, presentation, organization, time management and listening skills.
* Use analytical skills for measuring business potential and value to the hotel.
* Interact with all levels of customers and hotel management.

Our team members enjoy a robust benefit portfolio including:

* Paid Time Off benefits
* A comprehensive benefits package consisting of Medical, Dental, and Vision benefit plans
* Discounted Hotel Rooms
* 401 (k) Retirement Savings Plan (and company match)
* Flexible Spending Accounts
* Discounted safety shoes
* and so much more!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Requirements

 

Apply Now