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4062247EB2BF24A8
Logo
Property Name
Hilton Providence
Job Title
Convention Services Manager
Location
Rhode Island-All Locations
Company Name
City
Providence
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
Yes
Accommodation
No
Address
21 Atwells Ave
Providence, RI, US
Industry
Hotel/Resort
Position Categories
Sales

Corporate Overview

The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

Job Description

POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Convention Services Supervisor is responsible for daily supervision of convention services staff and guest service. Supervises the coordination and planning for assigned group catering and events in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Supervise the convention services staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, food and beverage handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment.
  • Perform and supervise preparation for group catering and events including completion of Banquet Event Order (BEO), meeting room set up specifications, banquet food and beverage, audio visual, program details, attrition, deposits, billing details and collection of payments in compliance with cash handling, credit card transactions and accounting policies and procedures.
  • Ensure maintenance problems are promptly reported to Engineering through proper channels.
  • Order supplies and maintain accurate inventory as assigned.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • On time and at work when scheduled, and in proper uniform if applicable.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Report any incidents of guest dissatisfaction or other matters of significance to management so that corrective measures may be taken.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager before leaving work area.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Any other tasks / duties as requested by management.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience:

High school education plus schooling in hotel/restaurant management or related major. Two or more years of related experience. Familiarity with hospitality industry practices preferred.

Skills and Abilities:

Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures. Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance. Knowledge of and ability to follow proper convention services sales and service. Ability to timely compile facts/figures, identify, investigate and resolve matters. Attention to details, good organizational skills and efficient time management. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, phone and other office equipment.

Display consistent professional leadership with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities. Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The work involves some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.



 

Job Requirements

Requirements