Conference Service Supervisor
Property Name:
Q Center
Job Title 
Conference Service Supervisor
Location: 
Illinois-Chicago West
Company Name: 
Wyndham Hotel Group
City: 
Saint Charles
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com
Job Description
Wyndham Hotel Group is searching for a  Conference Set-Up Houseperson Supervisor to work at our property in St. Charles, IL. This position is responsible for supervising team members, directing, and coordinating the set-up, refresh, tear-down and maintenance of all meeting space, and assigning of duties to be done in an accurate and timely manner.
Responsibilities will include but not be limited to:
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Oversee, train and assist in the cleaning and set-up of banquet and meeting rooms for functions. Arrange tables, chairs, etc., to proper specifications.
  • Ensure the correct and timely set up of all Banquet Event Order functions.
  • Maintain the highest standards of cleanliness and sanitation throughout the banquet functions space, pre-function space and storage areas to include the carpets, walls, walks, doors, windows, lighting fixtures, etc.

  • Ensure the banquet storeroom is neat and organized and stocked with any and all appropriate supplies necessary for meetings or food service functions.
  • Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
  • Oversee the breakdown of functions after completion and ensure that all equipment and supplies are stored properly.
  • Supervise the transport and storage of tables, chairs, and other equipment.
  • Refresh meeting rooms as needed.
  • Notify management of any hazards.
  • Be familiar with the organization of the hotel and know the function of each department.
  • Ensure overall guest satisfaction.
Note: Must be flexible to work all shifts and weekends.
Basic Qualifications
  • Minimum high school diploma.
  • Minimum one year job-related experience preferred.

Preferred Qualifications
  • Previous meeting and event set-up and clean-up experience a plus.
  • Must be able to abide by the company appearance standards and compliance with the designated uniform.
  • Dedicated to exceeding service standards and providing services and standards to the highest caliber.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Proficiency in oral and written communication skills in English. 
  • Must be able to read and interpret Banquet Event Orders and other communication methods used in Banquets.
  • Must be able to work variable shift, weekends, holidays, and special events, as needed.
  • Must have employment eligibility in the U.S.

Physical requirements:
  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
  • Must be able to lift up to 75 lbs. and work the majority of shift on feet.
  • Frequently is required to talk or hear.


             Wyndham Hotels and Resorts is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
We require consent to pre-employment background screening & drug testing for all positions.
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