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Cluster Reservations Supervisor

NL - Amsterdam
Date Posted:
22/11/16 22:30
Company Name:
Hilton Hotels and Resorts
Start your five-star career at Hilton Amsterdam!

Hilton has over 10 hotels in The Netherlands, and offers various opportunities to develop your career. The cluster reservations team of Hilton The Netherlands is looking for a Supervisor based in the in lovely Hilton Amsterdam. The reservations team handles all individual reservations for 6 of the Hilton hotels situated in The Netherlands. The team consists of 6 members.

Creative, innovative, a great charisma… Hilton Amsterdam! Is this also your goal? Don't hesitate and join the Hilton family today!

Job Description

For our Business Development Department we are currently looking for an enthusiastic Cluster Individual Reservations Supervisor. In this position you are responsible for guiding the Reservations team and for coordinating all individual bookings from guests of 6 Hilton Hotels within The Netherlands. Within this department, your focus will be on the following main tasks:

- Support the Cluster Reservations Manager
- Guide, train and motivate the Reservations team
- Acceptance and entry of reservations mainly by e-mail, but also per telephone
- Call-off / updating of reservations via the booking system
- Exact knowledge and correct application of various rates
- Confirmation of reservations by e-mail
- Correct management of reservation documents
- Observance of the established standards of service
- Adherence to company credit policies
- Ensure Quality Checks on existing reservations
- Set up/maintain an efficient digital filing system
- Ensuring the satisfaction and loyalty of our guests and bookers by providing optimal service conform the established standards

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

Required skills and competences

- Hospitable attitude
- Commercial attitude
- Result driven
- Excellent communication skills
- Representative appearance
- Hands-on mentality
- Stress resistant
- Preferably of one year relevant experience in a similar position
- A passion for the Hotel Business
- Fluent in English and Dutch

Do you recognize yourself in this description?
Send your resume and motivation letter to us!

Secondary benefits
- Personal training and development program
- Modern Team Member Restaurant with breakfast, lunch and dinner
- Employee discount on hotel rooms at Hilton International hotels
- Employee discount of 50% on Food & Beverage at Hilton International hotels
- Internal transfer and promotion possibilities

Job Categories
Hilton Amsterdam
Entry Level Position