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Business Transient Sales Manager

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Property Name:
Sheraton Tysons Hotel
Job Title: 
Business Transient Sales Manager
Location: 
Virginia-Northern
Company Name: 
City: 
Tysons
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Yes
Bonus Pay: 
Yes

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career.

About the Sheraton Tysons Hotel

Adjacent to the Spring Hill Road Metrorail Silver Line Stop, Sheraton Tysons Hotel grants you seamless access to all the things to do in Tysons Corner and Washington, D.C. The Sheraton Tysons Hotel has established itself as the Tysons areas hotel meeting destination.
Thrive in a newly energized urban and residential setting with thoughtful service for our guests as they enrich their stay with a local experience at the legendary Wolf Trap National Park for the Performing Arts, famous wineries and a variety of parks, attractions, and entertainment.
Please come join our expert team as we help our guests plan the perfect meeting or family gathering.

The Business Transient Sales Manager

Responsible for increasing room revenue by prospecting local sales market for transient business as well as building new accounts. Ability to close on business and partner with other sales managers. This is a very vibrant hotel with meeting space well suited for the business transient market and the ability to position the property as the leader in the market against the comp set will be key.

1.Consistently performs the Hotels Company Standards of Service interact with guests, all hotel associates in a professional, gracious and friendly manner and ensures staff does the same.
2. Solicits past and new business to ensure all revenue goals in rooms and food and beverage are achieved and exceeded through telephone solicitation, outside sales calls, site inspection and written communication.
3. Manages accounts to achieve guest satisfaction and productivity.
4. Develops and maintains knowledge of market trends, competition and customers.
5. Consistently makes cold calls.
6. Prepares correspondence to guests, internal bookings reports and file maintenance.
7. Participates in the daily line-up, pre-convention meetings, and other sales related meetings as required.
8. Attends trade shows, community events and industry meetings also participates in sales blitzes to develop business.
9. Assists with the day-to-day functions of Sales Catering Office.
10. Works effectively with Rooms, Catering, Conference Services and Banquet
Departments to provide quality service to guests.
11. Maintains and uses trace system
Achieves and exceeds monthly and annual rooms revenue quota.
12. Fulfills Manager on Duty Shift.
13. Achieves and exceeds monthly and annual rooms revenue quota.
14. Regular attendance in conformance with standards established by hotel is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
15. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules in response to the business needs of the hotel.
16. Adheres to safety, security and emergency procedures, reacts appropriately during emergency situations and acts promptly to correct hazards.
17. Performs other duties as assigned.
Ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to pitch-in and help co- workers with their job duties and be a team player.
- Knowledge of a hotel structure and how all departments interact.
- Ability to effectively communicate with guests in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
- Ability to move throughout the hotel to conduct site inspections.
PERFORMANCE STANDARDS
Guest Satisfaction
Our guests are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential you remain professional at all times, and treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador.
Work Habits
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills andor improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are unsure how to do something.
Safety Security
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotels security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals and effectively reporting safety hazards and concerns.
NOTE
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Additionally, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.

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