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At IHG we want our guests to feel trusted and free to do what they want in their own space.

Job Description

Recommend a friend - Band 6 USD

Do you see yourself as a Brands Operations Manager?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

IHG Americas’ Regional Corporate Office is centrally located at the beautiful Ravinia Complex just outside Atlanta’s Perimeter (I-285), offering a convenient commute from all areas of Metro Atlanta. In addition to being easily accessible from all major highways, the complex provides a free shuttle service between the office, the nearby Perimeter Mall and MARTA train station for alternative commuting options during business hours. Our office complex offers many amenities and personal conveniences, including and on-site dry cleaner, private health club, wellness center and restaurants. Atlanta, situated near the North Georgia Mountains, has something for everyone, world class educational institutions, interactive venues, historical sites, beautiful performing arts facilities, professional sports teams – Braves, Falcons, and Hawks, and is home to unique venues including CNN, the Georgia Aquarium, The King Center, World of Coca-Cola, The Carter Center, High Museum of Art, and Zoo Atlanta.

Job Summary –

Design and implement product innovations aligned with the brand strategy to deliver the brand experience. Target the key “moments of truth” in the customer experience and determine how to best deliver an experience consistent with the brand goals and promise, spanning from strategy design and conceptualization to implementation.

Essential Duties and Responsibilities –

* Review and analyze market and industry data to understand current trends within the brand
* Determine strategic objectives regarding brand service and product, and develop the corresponding tactical initiatives to achieve those objectives. Effectively communicate initiatives to subordinate staff, Brand Marketing and hotels. Serve as primary contact for new strategic initiatives, answering questions and providing program information as needed.
* Manage cross-functional teams or work cross-functionally to execute service and product initiatives across the brand.
* Design and/or review programs and executions designed by others. Programs are implemented with franchisees, hotel staff, Area Managers, and/or Regional Trainers to impact service levels and/or product initiatives at the hotel.
* Work with upper management and franchisees to gain support and input into service and product initiatives, and to communicate regarding program successes, issues, changes, etc.
* Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes. Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems.

Band 6

Competitive salary plus bonus potential

Job Requirements

Education – Bachelor's or Master's Degree in Marketing, Hospitality, or a relevant field of work or an equivalent combination of education and work-related experience.

Experience – 6 to 10 years progressive work-related experience in marketing and/or hotel operations, with demonstrated proficiency in multiple disciplines/processes related to the position, including experience working within a franchise organization and specifically working with/influencing franchisees.

Technical Skills and Knowledge –

* Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation. The majority of this position’s work falls into the scope of projects. The majority of projects is cross-functional and therefore requires a high-level of both impact and influence skills and project management skills.
* Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Ability to influence both franchisees and senior management. Because the majority of the work in this position is innovative and therefore can be controversial, must be able to present and defend a point of view clearly and articulately, react appropriately to unexpected reactions, etc.
* Demonstrated knowledge of branding and brand management, including research methodology and design (basic measurement and statistics).
* Demonstrated organization and management development, including demonstrated ability to think strategically and develop/implement organizational initiatives.
* Demonstrated ability to develop consumer understanding based on research and existing trends
* Demonstrated creative problem solving ability and demonstrated creative thinking skills as evidenced by prior campaigns.

Up to 10% domestic travel.

Must have the legal right to work in this country

Relocation support is NOT provided for this role

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Apply Now