Req # 2621BR
Job Title Bell Attendant
Position Type Part Time - Regular
Location Name Hotel Commonwealth Boston
Why Us Unscripted Honest Hospitality
At Hotel Commonwealth, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly ‘of service’ to them – it’s a guest-changing philosophy that doesn’t live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service. And it has earned Hotel Commonwealth the distinction of being Boston’s most beloved hotel on Trip Advisor for three consecutive years.
Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Assist Doorman in meeting and greeting all guest arrivals and departures.
*This is a part time position, with availability required Friday - Sunday. Position may require additional flexible schedule availability in order to meet the needs of the Hotel. Position has potential to become Full Time at the end of the summer.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have general knowledge of basic customer service skills and be fluent in oral and written English. Must have knowledge of local establishments, businesses and the surrounding community in general. Must have vision ability see objects and people at a distance.
Must be able to communicate verbally and understand and follow verbal instruction.
Must be able to use tact and understanding when dealing with a variety of customer service problems.
Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.
Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.
High School diploma or equivalent
Two-and four-wheeled luggage carts, standard office equipment.
Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.