Bell Attendant

Radisson Blu Aqua Chicago

Chicago, IL

Description

As a Bell Person responsibilities will include:

Greets and escorts guests upon arrival and during check-out process
Welcomes guest in a professional yet personal manner and assists with baggage to the front desk
Maintains awareness about guest profile through Opera, and daily briefings
Escorts guests to their room; places baggage in the room
Inspects guest room for order and adequate supplies and describes amenities to guest during the room orientation of the guest when required, and as defined in the standards of The Radisson Blu Hotel
Stores luggage and issues claim checks as requested

2. Assists guests throughout their stay

Keeps current on hotel accommodations, services and area attractions
Possess knowledge of the Chicago downtown area to assist guests with information on special events (theater, movies, entertainment, restaurants, etc.)
Promotes the hotel and area services and attractions
Responds to customer inquiries for information in a timely manner and to the standard of Radisson Blu Hotel.
Assists guests get in and out of vehicles
Arranges for local ground transportation through the Concierge
Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms to the standard of Radisson Blu Hotel
Prepares and delivers newspapers during night duty to every guest room, considering Guest Preferences.
Pages customers in lobby or other areas of hotel as needed
Cooperates in the performance of any reasonable tasks requested to ensure Guest Satisfaction
Deliver faxes, messages, packages, flowers, wine and other items to guests in their guestrooms.

Will assist other F/O Areas as needed
Will give directions and escort guests within the hotel

Maintains the upkeep and appearance of the hotel lobby and entrance

Replaces promotional items as needed
Performs light cleaning
Keeps valet parking board and baggage storage area clean organized and tidy
Will immediately report any/ and check for maintenance and cleanliness observations to the concerned department
Will maintain presentable Carts

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

REQUIREMENTS:

High school diploma or GED required
Excellent verbal communication skills, strong written communication skills
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
A positive attitude
Adhere to the policies and procedures of the hotel
Ability to work a flexible schedule including holidays and weekends

PHYSICAL DEMANDS

Ability to stand for long periods of time
Perform repetitive hand and arm movements
Must be able to squat, bend, kneel and twist
Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
Ability to move or push goods on a hand cart/truck weighing a maximum of 200lbs.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Requirements

Please see job description.

About Us

Hotels Designed To Say Yes!

One of the world’s leading hotel brands, Radisson Blu® is iconic, stylish and sophisticated with leading-edge style where the delight is in the detail. The brand’s innovative design, Yes I Can! ethos, and range of product and service features offer a guest experience that is truly unique in the world of hotels today.

Radisson Blu flagship properties can be found in prime locations around the world, including major cities, airport gateways and leisure destinations.

Radisson Blu Websites

Job Info

Chicago, IL

Radisson Blu Aqua Hotel Chicago

Posted on: 02/13/2019

Position Available: 2019-02-11

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

As a Bell Person responsibilities will include:

Greets and escorts guests upon arrival and during check-out process
Welcomes guest in a professional yet personal manner and assists with baggage to the front desk
Maintains awareness about guest profile through Opera, and daily briefings
Escorts guests to their room; places baggage in the room
Inspects guest room for order and adequate supplies and describes amenities to guest during the room orientation of the guest when required, and as defined in the standards of The Radisson Blu Hotel
Stores luggage and issues claim checks as requested

2. Assists guests throughout their stay

Keeps current on hotel accommodations, services and area attractions
Possess knowledge of the Chicago downtown area to assist guests with information on special events (theater, movies, entertainment, restaurants, etc.)
Promotes the hotel and area services and attractions
Responds to customer inquiries for information in a timely manner and to the standard of Radisson Blu Hotel.
Assists guests get in and out of vehicles
Arranges for local ground transportation through the Concierge
Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms to the standard of Radisson Blu Hotel
Prepares and delivers newspapers during night duty to every guest room, considering Guest Preferences.
Pages customers in lobby or other areas of hotel as needed
Cooperates in the performance of any reasonable tasks requested to ensure Guest Satisfaction
Deliver faxes, messages, packages, flowers, wine and other items to guests in their guestrooms.

Will assist other F/O Areas as needed
Will give directions and escort guests within the hotel

Maintains the upkeep and appearance of the hotel lobby and entrance

Replaces promotional items as needed
Performs light cleaning
Keeps valet parking board and baggage storage area clean organized and tidy
Will immediately report any/ and check for maintenance and cleanliness observations to the concerned department
Will maintain presentable Carts

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

REQUIREMENTS:

High school diploma or GED required
Excellent verbal communication skills, strong written communication skills
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
A positive attitude
Adhere to the policies and procedures of the hotel
Ability to work a flexible schedule including holidays and weekends

PHYSICAL DEMANDS

Ability to stand for long periods of time
Perform repetitive hand and arm movements
Must be able to squat, bend, kneel and twist
Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
Ability to move or push goods on a hand cart/truck weighing a maximum of 200lbs.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Requirements

Please see job description.

About Us

Hotels Designed To Say Yes!

Radisson Blu flagship properties can be found in prime locations around the world, including major cities, airport gateways and leisure destinations.

Bell Attendant

Hotels Designed To Say Yes!

Radisson Blu Websites

Hotels Designed To Say Yes!

Radisson Blu Websites

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