Bell Attendant
Property Name:
Wyndham Grand Chicago Riverfront
Job Title 
Bell Attendant
Company Name: 
Wyndham Hotel Group
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

With an unrivalled location on Wacker Drive just off Michigan Avenue, the Wyndham Grand Chicago Riverfront is in the heart of everything that is Chicago. The hotel boasts 334 spacious guestrooms, Hoyt’s Chicago restaurant and bar, 24-hour business and fitness centers and over 16,000 square feet of private event space. Guest rooms offer stunning views of either the city or the famed Chicago River.

The Hotel offers 47 vacation ownership units in partnership with Wyndham Hotel Group’s sister company, Wyndham Vacation Ownership.  As the world’s largest developer and marketer of flexible, points-based vacation ownership products, Wyndham Vacation Ownership has developed or acquired more than 185 vacation ownership resorts throughout the United States, Canada, Mexico, the Caribbean and the South Pacific that represent more than 23,000 individual vacation ownership units.

The Wyndham Grand Chicago Riverfront Hotel is part of the prestigious Wyndham Grand® ensemble of distinguished hotels within the Wyndham Hotels and Resorts brand that represent one-of-a-kind experiences in key destinations with refined accommodations, attentive service and relaxed surroundings. Wyndham Hotel Group, part of the Wyndham Worldwide (NYSE: WYN) family of companies, is the world’s largest hotel company.

The primary purpose of this position is to serve resort guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property.  A Bell Person will assist guests and ensure proper handling of their luggage while maintaining a professional appearance and cordial attitude to both guests as well as staff members.  This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. Provides assistance to guests in the process of check-in, check-out, room moves and other related service needs as requested.


Essential Job Functions


Responsibilities include, but are not limited to:

  • Greet guests and offer luggage assistance as needed: including check in, check out, and room moves. Promptly greet guests in a friendly and professional manner. Deliver messages, luggage, packages, flowers, cribs, highchairs, shower chairs, newspapers, and ice or run errands as required to exceed guest expectations. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Track bell cart inventory. (55% time)
  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.  Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
  • Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.  (10% time)
  • Performs other duties as needed (5% time)


Minimum Requirements and Qualifications a)    Education
  • High School diploma or equivalent
b)    Training requirements
  • Acquires job skills and learns company policies and procedures to complete routine tasks
c)     Knowledge and skills
  • Ability to read, write and comprehend routine instructions furnished in written, oral or diagrammatic form, short correspondence and memos.
  • Ability to give high priority to customer service.
  • Must be people oriented and able to work independently or with others as needed.
  • Ability to work outside in extreme weather conditions, adapt to changes in external environment and organization.
  • Ability to stand for extended periods of time.
  • Ability to see and hear accurately in both day and night time conditions.
  • Ability to comprehend numerous policies, procedures, concepts and to be able to respond using discretion and interpretive judgment based on general and specific policies.
  • Ability to retain knowledge, information and directions on an ongoing basis and communicate effectively with others.
  • Ability to react according to SOP in emergency situations.
  • Knowledge of the geography of the site to which assigned.
  • Skill in operating portable radio devices.
  • Be an effective team member and display courteous telephone and radio manners
  • Ability to maintain professional composure when dealing with unusual circumstances
d)    Technical Skills
  • N/A
e)    Job experience
  • N/A