Req # 3035BR
Job Title Banquet Server
Position Type Full Time - Regular
Location Name Marriott Denver Tech Center
Why Us At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We know what it takes to create outstanding hotels and restaurants because we’ve been perfecting all aspects of the hospitality business for more than a quarter of a century. We are one of the nation’s leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day.Just as the promise of gold once drew adventurers and visionaries to the Rocky Mountains, the Marriott Denver Tech Center offers genuine hospitality and unmatched amenities for today's modern travelers and tech pioneers. We are conveniently located in the Denver Tech Center and are only a few minutes’ walk from a Light Rail station – which connects you to multiple areas of the Denver-Metro area to make your commute a breeze. In addition to being the largest hotel in the Denver Tech Center, we are also undergoing a complete renovation to revitalize our guest rooms, meeting space, and all public areas. Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team!
Under general supervision, provides prompt and courteous food service to customers. Set-up, service and break down assigned functions in a safe, accident-free manner.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
Mobility: Maneuver in narrow areas and between seated guests.
Continuous standing required to service guest functions; 100% of the time scheduled.
Climbing approximately 12 steps 20% of 8 hours. No driving required. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.