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214DC4E1AD98D1C6
Logo
Property Name
DoubleTree by Hilton Hotel Boston North Shore
Job Title
Banquet Houseperson
Location
Massachusetts-Boston
City
Danvers
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Address
50 Ferncroft Rd
Danvers, MA, US
Industry
Hotel/Resort
Position Categories
Housekeeper

Corporate Overview

The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

Job Description

Job overview

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Banquet Houseperson sets and maintains all function rooms/areas, service corridors, storerooms and equipment in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

What you will be doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Efficient and correct set up of tables, chairs, platforms/stages and other equipment as specified by group requirements. Check and properly adjust temperature and lights. Tape down all exposed cords.

  • Pick-up and deliver boxes/materials for functions as needed.

  • Service/freshen function rooms during breaks.

  • Break down of tables, chairs, platforms/stages and other equipment. Return all unused equipment in clean condition to proper storage area.

  • Keep function and equipment storage areas neat and clean.

  • Perform deep cleaning of function areas as assigned.

  • On time and at work when scheduled, and in proper uniform.

  • Attend department meetings as scheduled.

  • Consistent professional and positive attitude and actions when communicating with guests and associates.

  • Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective action may be taken.

  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.

  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

  • Any other duties / tasks as requested by management.



 

Job Requirements

Requirements

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience:


  • High school education or related experience.

  • Familiarity with audio-visual equipment and hospitality industry practices preferred.

Skills and Abilities:


  • Ability to understand and provide friendly guest service.

  • Ability to understand and comply with proper set ups, cleaning, break down and storage techniques and procedures.

  • Ability to timely complete assigned tasks.

  • Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.

  • Ability to follow an appropriate course of action based on policies and procedures.

  • Ability to operate a computer, calculator, phone and other office equipment.

  • Attention to details with good organizational and efficient time management skills.

  • Consistent professional attitude and behavior with effective listening and communication skills.

  • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.

  • Ability to satisfy the legal requirements for employment within the jurisdiction.