Assistant Spa Manager
What will it be like to work for this Hilton Brand?
Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.
If you understand what itﾒs like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because itﾒs with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.
What will I be doing?
As an Assistant Spa Manager, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. As an Assistant Spa Manager would also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
Ensure client experience is proficient including bookings, payments, and consultation cards
Interact and communicate effectively with clients, members, team members, guests, and management team
Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Comply with hotel security, fire, and health and safety regulations
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?
An Assistant Spa Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Experience working in the spa industry
Relevant qualifications for the role
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Passion for customer service
Are there any Special Conditions Related to this Position?
Yes. This position requires a Criminal Records Bureau Check. Hilton Worldwide will conduct this check during the employment process.
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Conrad Hotels & Resorts --- where you'll enjoy the luxury of being yourself.
- A high-profile destination
- More than doubling the number of Conrad properties by 2014
- Conrad Hotels & Resorts celebrates 25 years of success in the hospitality industry.