* As an employee of Chesapeake Hospitality, you will enjoy a multitude of industry-leading benefits, including:
*Health, Dental and Vision insurance following only 60 days of employment
*Paid Sick/Personal Time Off
*Hotel Brand Discounts
*401k with company match
JOB OVERVIEW : Provides guidance and leadership to Guest Service associates as the Assistant Front Office Manager ensuring consistent quality customer service is delivered.
REPORTS TO : Front Office Manager
ESSENTIAL JOB FUNCTIONS :
*Trains, cross -trains, and retrains all front office personnel.
*Participates in the selection of front office personnel.
*Schedules the front office staff.
*Supervises workload during shifts.
*Evaluates the job performance of each front office employee.
*Maintains working relationships and communicates with all departments.
*Maintains master key control.
*Verifies that accurate room status information is maintained and properly communicated.
*Resolves guest problems quickly, efficiently, and courteously.
*Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
*Reviews and completes credit limit report.
*Works within the allocated budget for the front office.
*Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
*Checks cashiers in and out and verifies banks and deposits at the end of each shift.
*Enforces all cash-handling, check-cashing, and credit policies.
*Conducts regularly scheduled meetings of front office personnel.
*Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
*Upholds the hotel's commitment to hospitality.
*Prepare performance reports related to front office.
*Maximize room revenue and occupancy by reviewing status daily.
*Monitor high balance guest and take appropriate action.
*Ensure implementation of all hotel policies and house rules.
*Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
*Prepare revenue and occupancy forecasting.
*Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
*Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
*Monitor all V.I.P 's special guests and requests.
*Maintain required pars of all front office and stationary supplies.
*Review daily front office work and activity reports generated by Night Audit.
*Review Front office log book and Guest feedback forms on a daily basis.
*Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
*Perform other duties as requested by management.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Hotel associate is a guest relations ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Hotel. Every Hotel associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Job Type: Full-time
- Management: 1 year
- Hotel Front Desk: 2 years