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635098EE941D8E94

Position Details

Company:
Hard Rock Hotel at Universal Orlando
Property:
Hard Rock Hotel at Universal Orlando
Location:
Florida-Orlando
Management Position:
No
Entry-level Position:
No
Industry:
Hotel/Resort
Position Categories:
Sports/Golf/Fitness

Activities Coordinator

Position Summary
Responsible for providing exceptional service to guests at the pool commensurate with the demands and expectations of a five-star hotel. Greets guests at the pool area, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of pool area.
Adheres to all pool safety standards, including safety procedures for adverse weather conditions
• Knows the location and contents of First Aid Kit
• Sets up Activities board, audio equipment, and activity supplies daily according to schedule
• Facilitates scheduled activities on time in designated area
• Interacts with all guests with high energy through PA system and one on one
• Maintains stock and cleanliness of activities equipment and storage area
• Generates new ideas for activities and arts and crafts
• Greets guests arriving at the pool
• Provides information about pool food and beverage service and offers menus
• Promptly communicates food and beverage service requests to pool Food and Beverage Servers
• Provides chilled towels and water spray bottles/ sprit zing per Loews Hotels standards
• Knowledgeable and able to communicate all hotel Recreation offerings
• Loans recreational items and equipment
• Cleans, maintains, and positions pool furniture
• Picks up trash and dirty towels and repositions chairs throughout shift
• Applies excellent guest relations skills when interacting with guests
• Performs all duties in a timely and professional manner
• Turns in lost and found items throughout shift according to hotel procedures
• Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels
Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
Required Skills and Experience
• Excellent guest service skills
• Excellent oral communication skills
• Able to work a flexible schedule, including weekends and holidays
Bonus:
No
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
Accommodation:
No
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V