Join the most recognizable hotel brand
in virtually every region of the world.

Food and Beverage Attendant

Location:
AU - Adelaide
Date Posted:
01/12/16 22:30
Company Name:
Hilton Hotels and Resorts
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Part Time positions available
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Develop your career at this prestigious 5 star, 374room hotel
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Based at the Hilton Adelaide hotel , CBD opposite VictoriaSquare

You will beresponsible for engaging our guests and customers by providing them with theutmost in customer service. You willcreate memorable guest experiences by efficiently assisting our guests in afriendly and engaging manner.



Your servicephilosophy will be to fill the earth with the light and warmth of Hospitality -by delivering exceptional experiences - every hotel, every guest, every time.



About Hilton Hotels

Hilton is built on our Values of Hospitality, Integrity, Leadership, Teamwork, Ownership and Now (H.I.L.T.O.N), and we are committed todemonstrating these values to our Guests and our Team Members every singleday. Whilst each value is essential,Hospitality comes first, because it is truly at the heart of everything we do. We areHilton. We Are Hospitality.



About the role



We are on the lookout for talented andenthusiastic Food & Beverage Attendants. You will understand the importance of professional customer service andbe capable of providing nothing less than the best to our guests.

In your new role you will be an energeticindividual, responsible for upholding the highest qualitystandards in the food and beverage (F&B) operation in which you are working. Reportingto the Restaurant Manager,you will enjoy working as part of a team on arotating roster, in a fast-paced environment.



Duties/responsibilities

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Being allocated to Food & Beverage means that you should have the flexibility to work in all areas of Food & Beverage including the Restaurant, Bar, Room Service and Catering should the business needs require it
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Welcome guests in a polite and friendly manner
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Get to know and recognise regular customers & their preferences so that their needs can be met and exceeded
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Responsible for a range of service styles depending on the outlet that you are working in, including buffet & a la carte
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Understand menu content, any menu changes and promotional activities
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Preparing of mise-en-place where required
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Maintain a clean, tidy and wellprepared service area
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Handle all customer enquiries with a professional manner and demonstrate high standards of customer service
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Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times - be pro-active with their needs
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Work a variety ofshifts including; weekends, days, afternoons and evenings


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

Skills/experience

  • RSA - Must have a current and valid'Provide Responsible Service of Alcohol' certificate

  • Demonstrated experience within a bar,fine dining restaurant or catering operation is essential

  • Friendly, positive, energeticdisposition with a charismatic personality capable of delivering exceptionalcustomer service

  • Fluent in the English language inorder to communicate professionally with guests and team members

  • Demonstrated ability to resolveproblems and conflict, and work effectively under pressure

  • Good organisational skills

  • Well-presented and calm personality

  • A passion for delivering exceptionallevels of guest service

  • Willingness and ability to work arounda 7 day week roster including evenings, weekends and public holidays

It would be advantageous for you to demonstrate the followingcapabilities:

  • Demonstrated experience in fine dining

  • Knowledge of Micros

Culture and benefits

Our team are responsible for living up toour brand promise of 'ensuring that every guest feels cared for, valued andrespected' we achieve this by ensuring our Blue Energy culture is alive in eachof our hotels. Blue Energy is the unspoken energy and passion behind each ofour dedicated team members who are focused on making a difference. It links ourvision 'To fill the earth with the light and warmth of hospitality' - to ourvalues of 'Hospitality', 'Integrity', 'Leadership',

'Teamwork', 'Ownership' and 'Now'. As aHilton team member you can expect to receive;

  • A competitiveindustry wage

  • Membershipwith Go Hilton - global Team Member discounted room rates

  • Discountsof up to 50% on products and services in participating Hilton outlets

  • Accessto Hilton University training, offering more than 2500 learning programs

  • Career developmentplanning and opportunities

Job Categories
Waitress/Waiter
Property
Hilton Adelaide
Entry Level Position
No