Keywords your professional hospitality resume must contain
Today’s hospitality hiring managers and recruiters are notoriously busy. With an endless stream of jobs to fill and mountains of resumes and applications to review, many turn to technology to improve the efficiency of their screening process. Even those who remain true to the old-school, eyeballs on paper approach look for ways to make identifying the right candidates easier. In both cases, keywords are often an important tool. Applicant tracking software—or ATS—can be programmed to search resumes for keywords and sort job seekers accordingly. Humans reading through application documents are also looking for those with the right keywords, so it’s essential to include them in your resume.
“But which keywords should I use?” you ask.
The answer is simple: use keywords that correspond to the job for which you’re applying and the employer who posted it. While this means you’ll need to customize every hospitality resume you submit, the effort is well worth it as it should help you land nearer the top of the list—or pile—of potential hires every time.
By now you’re probably thinking, “But where do I find these keywords?” Fortunately, you need not look any further than the hospitality job posting. Review it carefully with these considerations in mind:
- Keywords are almost always nouns
- Each one may include multiple words (such as “customer service,” “proven experience,” and “training new team members”)
- They generally relate to the skills and experience required for the position
- But they may also be found in statements about company culture, mission, and values
- If a posting contains industry buzzwords or jargon, they’re probably keywords
- Certifications and degrees are often keywords
- So are software and hardware mentioned in the posting
- The job title is often considered a keyword
- So is the geographic area (city or zip code) in which the job is located
Here are several excerpts from a real-world Front Desk Supervisor job posting on Hcareers. The potential keywords have been identified in bold type:
If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you’d expect from an industry leader.
- Assist the Front Office Manager with front office operations.
- Preparing reports and attending meetings with the management staff to anticipate the business expected and the resulting demands that will be placed on the hotel to include:
- Occupancy forecasts
- Expected arrivals/departures
- House count
- Room Rate structure
- Pre-check in
- Occupancy forecasts
- Assisting in establishing a sell-out procedure.
- Maintaining effective communication of room status and future room status.
- Responding to individual guests' needs as they may occur promptly and efficiently.
- Maintaining and updating Property Management System.
- Providing the shift with a complete and up-to-date log book of daily activities.
- Maintaining a high level of professional appearance, demeanor, ethics and image of self and subordinates.
- Ensuring good safety practices of all associates, understanding and actively participating in the hotel's emergency action plan and loss prevention guidelines.
- Performing special projects as requested.
- previous front desk experience is required.
- Practices professional organization skills.