Guest Services Agent Jobs in Washington, D.C.
Throughout the U.S.’ Federal City, hotels employ full time and part-time guest services agents to serve as customer service representatives throughout the course of guests’ stay at the property. Given that Washington D.C. is a major gateway city in the U.S., hotels are likely to be busy centers where guest services agents should be capable of multi-tasking while also possessing strong communication and interpersonal skills and computer competency. Above all, guest services agents working in D.C. hotels should maintain a friendly and yet, professional demeanor at all times. There are hundreds of great guest services agent jobs in Washington D.C. available now.
The U.S. Bureau of Labor Statistics accesses the average hourly wage of a Washington D.C. guest service agent employed on a part-time basis to be $16.01. Full-time guest services agents have an average annual salary of $33,300. However, factors such as a candidate’s previous work experience as well as hotel size, can all cause the actual earnings of a guest services agent working in the Nation’s Capital to vary. It should also be noted that the U.S. hotel industry is affected by a labor shortage. So candidates – especially those with prior hotel experience—may have some leverage in negotiating higher pay.
Top employers for guest services agents in Washington D.C. are generally considered to be luxury hotels in addition to globally branded hotels. But hotels that are part of regional brands, as well as lifestyle hotels, also offer strong job prospects for candidates in search of their next full time or part-time guest services agent job in a D.C. hotel. But hotels in the value sector may also offer guest services agents the chance to move up the ladder more quickly than those in the aforementioned segments.
Guest services representatives provide hotel guests with front desk services such as guest check-in and check-out as well as responding to guests requests and ensuring the overall satisfaction of hotel guests. More specifically, guest services agents working full time and part-time in Washington D.C. hotels are typically charged with:
- Greeting guests and responding to their queries and concerns in a friendly and professional manner
- Answering phones
- Completing the guest registration processing, including issuing room keys and verifying guests’ identification
- Providing guests with information about the hotel and area attractions
- Processing all cash and credit card transactions in accordance with hotel procedures
Guest services agents are customarily entry-level positions and no more than a high school diploma or equivalent are required. However, those with prior experience or current students of hospitality management programs will have an edge in landing a full time or part-time guest services agent job in the Nation’s Capital. The role can afford employees the opportunity to move into a front desk supervisor job and eventually more senior hotel manager positions in operations, finance or even sales and marketing.
Apply today for your next job as a guest services agent in Washington D.C. on Hcareers.com where employers and recruiters post daily restaurant and hotel job openings in the U.S.