Guest Services Agent Jobs in New York City
NYC’s guest service agents are hospitality specialists who excel at delivering excellent customer service while also handling various administrative tasks all while carrying out their duties in one of the world’s busiest cities. Guest service representatives in New York are skilled at delivering top-notch hospitality and maintaining their professionalism, even under the most demanding situations.
While the U.S. Bureau of Labor Statistics forecasts demand for this occupation to grow between two and four percent by 2026, currently guest services agents in New York, NY, earn a mean hourly wage of $15.72 and, on a full-time basis, a mean annual salary of $32,700. As the number of hotels in New York continues to grow, there is constant demand for guest services representatives. So as hotels compete for top talent, the earnings may also become more competitive. Prior experience can also increase earnings for NYC’s guest services agents.
New York -- comprised of the five burroughs of Manhattan, Brooklyn, Queens, Staten Island, and the Bronx -- is a global epicenter of major hotel brands as well as boutique properties, making the city a hotbed of jobs for guest services agents. The experience gained in NYC’s top hotels, convention center properties and experiential boutique hotels will be valued by future employers while also offering a wealth of career advancement prospects for guest services representatives seeking a career in hospitality.
Guest service agents in NYC are responsible for keeping guests satisfied from the time they check in until they depart. They should have enough knowledge of New York City to give guests directions when needed and also to provide tips on the local area and transportation options. More specifically, the duties of NYC’s guest service representatives include:
- Welcoming guests and checking them into and out of the hotel
- Issuing room keys
- Answering phones to take room reservations and respond to guest requests
- Handling all guest payments for charges incurred and ensuring that payment information is accurate
- Accurately preparing end-of-shift audits
- Collaborating and communicating with other internal departments
Most New York City hotels will offer guest service agents on-the-job training to help them prepare for the role and to set the tone for their daily tasks as well as how they interact with hotel guests. However, the city’s hotels prefer to hire applicants with at least a high school diploma. A two-year business or tourism degree can also be beneficial as can the ability to speak another language fluently. Promotions to roles such as front desk supervisor are a logical next step for New York’s guest service representatives. However, guest service agents can also take on higher-level positions in other hotel departments such as sales jobs and marketing as well as meeting and event planning. It’s also possible to translate experience as a guest service representative in NYC into a job at one of the city’s luxury hotels.
Looking for your next full time or part time guest services agent jobs in New York City? Get started at Hcareers where hospitality professionals search and apply for open positions throughout New York City as well as the rest of the U.S. and Canada.