Front Desk Agent Jobs in Washington D.C.
Throughout the nation’s Capital, hotels are in need of full time and part-time front desk agents to check guests in and out, providing them with information about their rooms, the hotel and the local area as well as managing new and existing guest reservations, room rates and hotel services and amenities. Front desk staff working in Washington D.C. should be comfortable working in the hustle and bustle of a major urban destination, spending hours on their feet while also offering excellent guest service.
The U.S. Bureau of Labor Statistics names Washington D.C. as a top paying location in the U.S. for hotel front desk agents. The average hourly earnings of a part-time front desk associate is $16.01 while full-time front desk staff working in hotels in the nation’s Capital take home an average salary of $33,300 a year.
Note that these numbers will differ from one hotel to another, the size and caliber of the hotel as well as the prior experience of a front desk agent in addition to how long they work in the role while at a property as raises will definitely factor into higher wages.
A wide variety of hotels, including five-star luxury and select-service as well as full-service convention hotels and boutique properties, are in need of full time and part-time front desk agent jobs in Washington D.C. Jobs as front desk associates are certainly the most competitive, but positions for front desk agents in all segments of the city’s hotel industry have the potential for advanced career prospects.
Front desk agents typically provide guests with their first face-to-face interaction when they arrive to their Washington D.C. hotel. So both full time and part-time front desk associates should be skilled in the art of hospitality, offering guests a warm welcome and always maintaining a friendly and professional demeanor, even when the front desk is very busy or a guest expresses dissatisfaction.
Additionally, front desk agents should be comfortable being on their feet for their entire shift. They may also be charged with:
- Issuing room keys when checking guests in and providing information on hotel services and amenities
- Answering phones promptly and courteously
- Up-selling rooms when possible in order to maximize hotel revenue
- Processing guest payments
- Completing cashier and other reports in addition to preparing the daily deposit
- Communicating special guest requests or issues to management that may require follow-up
Of course, hotels in Washington D.C. will always have a preference for front desk associates with prior hotel and hotel front desk experience. But this is an entry-level position that, in terms of education, requires a minimum of a high school diploma or equivalent. Front desk agents have the potential to move up into a variety of hotel management posts, ranging from front desk supervisory roles and even financial positions to sales and marketing as well as operational roles.
The experience acquired at the front desk, including guest service, maintaining financial records, teamwork, communicating with other hotel departments about issues like maintenance and housekeeping, for example, and the ability to work well under pressure, can translate into a management role.
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