Common interview questions for hotel managers: part one
You’ve gotten through the first stage of the application process, and now you’re headed into the interview. To prepare, look over part one of this list of common hotel manager interview questions—plus, get some tips on how to respond.
1. “What’s your background in hospitality?”
This question is designed to give the interviewer a sense for how well you know the hospitality industry. After all, most hotel managers have extensive experience and/or training.
If you’ve gotten a degree in hotel administration or tourism management, highlight that in your response:
In 2009, I got my B.S. in Hotel and Tourism Management from NYU. After that, I began working at a small hotel in Atlanta…
Now is also the ideal time to discuss how much practical experience you have. For example, maybe you’ve worked at various hotels for the past 15 years. Or perhaps you have a successful record as a general manager on cruise ships and want to transition to hotels.
Just remember that your answer should directly relate to your hospitality experience—not your life story.
2. “Do you consider yourself a good leader?”
Being capable of leading is essential in hotel management, so your interviewer definitely wants to hear, “Yes.” However, you also need to explain why.
One way to respond is by describing several characteristics that make you a good leader:
Leadership is definitely one of my strengths. I am patient with my team members and always make myself available to answer questions. In addition, I know how to tap into each person’s individual motivations. For example, one of my employees works the hardest when I set really high expectations for her, while another does better with more realistic goals.
Alternatively, provide a situation in which you demonstrated leadership:
My leadership abilities were extremely helpful as a general manager of the Marriott in South Dakota. There were several hotel-wide crises that I successfully handled with the help of my team. One summer, the AC system stopped working and…
3. “What distinguishes you from other managerial candidates?”
No doubt you possess a ton of traits that make you uniquely capable. But if you haven’t yet had the opportunity to talk about your ability to stay calm no matter what, use this question to do so.
Since hotel managers have to talk to emotional, frustrated or unhappy guests and staff-members at least once a day, having a zen outlook is obligatory.
I stand out because I have perfected the ability to keep calm in every situation. While it’s easy to get defensive or upset when you’re dealing with “unreasonable” people, my job requires me to overlook any rudeness and empathize with them so I can give them the best experience possible. I’m also very calm when it comes to emergencies. I’ve found that the only way to resolve an issue is to approach it with a clear mindset.
Looking for more common questions and sample responses? Watch out for part two of this series!