5 skills hotel managers want you to have but may not ask for
Attention to detail, a flexible schedule, customer service experience…most hotel managers can rattle off a laundry list of skills all employees should have in order to be successful and have a positive impact within their place of business. However, there are also a few they’d really like applicants to have but rarely ask for because they are relatively rare. If you can claim any of the following, it could be a strong differentiator when applying for your next hotel job.
1. The ability to smile through anything
If you can keep a smile on your face when you’re tired or stressed, handling a mistake or dealing with an unreasonable guest request, you’re going to be an asset to the hotel that hires you—and the manager knows this. It’s a skill you almost need to be born with, not one that’s easy to fake or cultivate. In an interview, you can prove you’re one of the rare individuals who possess it by talking about times you navigated difficult situations at work with charm, grace and positivity.
2. Willingness to move mountains
Okay, maybe not literal mountains. We’re talking about the mountains of requests and demands with which you can expect to be surrounded every day. Hotel managers want employees who will do whatever it takes to satisfy the establishment’s visitors, whether that’s finessing room assignments to accommodate a family of five on an unexpected trip, whipping up a special dish for a guest with a multitude of food allergies, or helping a harried traveler reschedule a missed flight.
3. The ability to be anyone’s best friend
When you work in a hotel, you’ll encounter hundreds to thousands of new people every month from different countries and races, with different languages and communication styles, and with varying needs and preferences. If you are able to quickly build rapport and establish a positive relationship with every one of them, you’re exactly the type of person a hotel manager wants to hire. In your resume, make sure you highlight accomplishments that demonstrate this highly desirable skill.
4. Willingness to give everything
Working in a hotel is hard. You’re going to be on your feet for hours at a time. Depending on your position, you may spend much of your day lifting and lugging heavy objects as well. You’re going to have very little time for rest breaks and may even have to forgo the occasional meal when the hotel is understaffed. Hotel managers want employees who will give their job everything they have despite these odds.
5. The ability to read your manager’s mind
While actual mind-reading may be impossible, if you have the ability to intuitively determine what your manager expects and prioritize the multitude of tasks you need to tackle accordingly, you’ll go far in the hotel industry. At the heart of this ability are superior listening skills. Prove you have them in your interview by actively listening to the questions the manager asks and the information she conveys before responding or making queries of your own.