3 Hiring Risks Hospitality Employers Overlook
A shift manager retires. A dishwasher decides to go back to school. A housekeeper takes a position with a competitor. Whatever the reason, you now have a hole to fill in your restaurant or hotel’s staff – and you need to do it fast if you want to keep business running smoothly. You advertise the position, collect dozens of applications, and conduct several hours of interviews before you offer the job to the best candidate. But have you really done enough before making your decision? Consider these three hiring risks hospitality employers may overlook.
1. Negligent Hiring Claims
What you don’t know about a potential employee can hurt you, your coworkers and your business. Negligent hiring lawsuits are often filed after someone causes an accident or commits a violent crime on the job – and they can cost hundreds of thousands to millions of dollars in addition to destroying the reputation of your restaurant or hotel. Fortunately, it’s fairly easy to protect your business from negligent hiring claims by implementing a careful hiring process that includes a comprehensive criminal background check and verification of all references.
2. Temporary Workers
Let’s say you’re having a tough time finding the right candidate for your hotel’s accounts payable position. Vendors are starting to call about past due invoices, so you contact an accounting staffing agency to send over a temporary worker. Even though this person is not technically on your payroll, your business can still be held liable if she endangers one of your employees or a hotel guest. You can avoid this risk by only working with staffing firms that perform thorough background checks on their temp workers. You should also include your right to review the report in your contract with them.
3. Lost Customers and Revenue
There’s a lot of competition in the hospitality industry. Whether you’re running a restaurant or a hotel, it’s unlikely your establishment is the only one in town. You can’t afford to lose customers and revenue due to poor service, reduced productivity and other effects of a bad hire. According to a Harris Interactive survey, more than two-thirds of companies across all industries are affected by bad hires each year. Forty-one percent of the time, the mistake costs the business at least $25,000. Fortunately, you can ensure you’re offering the job to the best candidate when you go beyond the typical application and interview. Conduct a background check, verify experience and education, call personal and professional references, and train your hiring managers to identify potential warning signs.
Whether you need to hire a front desk representative, a catering manager, a dishwasher, a sous chef or a housekeeper, start your search at Hcareers.com. You’ll find thousands of qualified hospitality professionals along with the latest news and hot topics in the industry.