8 TED Talks All Hospitality Professionals Should Watch
If you work in the hospitality industry, these TED Talks will resonate and inspire you to grow, succeed, and lead as you learn to live your best professional life.
1. Chip Conley, "Measuring what makes life worthwhile"
Conley's profound TED Talk discusses how a hotel housekeeper helped him to define real happiness and success.
2. Neil Pasricha, "The 3 A's of awesome"
If you're feeling unmotivated or without direction at work, Pasricha's humorous yet insightful TED Talk is a must-watch.
3. Simon Sinik, "How great leaders inspire action"
Do you currently lead a team at your hospitality job? Or are you hoping to move into a management position in the future? Leaders and future leaders will find Sinek's talk (which has been viewed over 32 million times) engaging and informative as he explains how truly great leaders lead.
4. Rocío Lorenzo, "How diversity makes teams more innovative"
As anyone who has ever worked in the hospitality industry knows, it's one of the most diverse workplace environments you can find. Not only do you find diversity among colleagues and employees, but you're interacting daily with guests from all walks of life and from around the world. Lorenzo's talk explains how cultivating a workplace that embraces diversity can drive individual and collective successes and innovation.
5. Adam Galinsky, "How to speak up for yourself"
Galinsky, a well-known leadership coach, explains how to speak up for yourself and be "assertive but still likeable," not just at work but in all areas of your life.
6. Sophie Andrews, "The best way to help is often to just listen"
Anyone in a guest-facing role in the hospitality industry will relate to Andrews poignant talk on the simple power of listening, especially when someone is suffering, angry, disappointed, or frustrated. While she's not speaking directly of customer service roles, her advice contains valuable lessons in how best to handle disgruntled guests and make sure they feel "heard."
7. Zachary B. Wood, "Why it's worth listening to people you disagree with"
This TED Talk is especially relevant for anyone dealing with workplace conflict, customer service issues, difficult colleagues, or a poor relationship with their boss. Wood explains how confronting conflict and disagreements head-on can actually lead to better outcomes for everyone.
8. Pico Iyer, "The art of stillness"
In the fast-paced, 24/7/365 world of the hospitality industry (which, depending on your job, may even include a fair amount of travel or moving around), it's important to learn how to "stand still" amid the chaos and constand demands. Pico Iyer explains how to find your inner stillness when the rest of your life is moving at break-neck speeds.