4 unexpected skills hospitality managers are looking for on your resume
Choosing what to include on your resume is never easy. You probably have more material than space, which means you’re constantly asking yourself, “What’s more impressive, my retail or childcare experience?” or “Would the recruiter rather know about my Employee of the Month award or Fantastic Customer Service prize?”
While it’s impossible to predict what an individual hiring manager wants, we can
let you in on the TK unexpected proficiencies that most hospitality employers are looking for. Unlike, say, “customer service skills,” you might not anticipate how important these are to recruiters.
First up: Computer skills
Whether you’re applying to a mid- or entry-level position, knowing your way around tech is super useful. After all, almost every job incorporates technology.Take the role of catering manager. These days, most catering managers rely on software to help them organize their menus, contracts, orders, invoices, staffing, and so forth. If you’re not technologically adept, using this tool would harm you more than help.
Or, think of a host or hostess. To do their jobs well, these professionals need to be fluent with POS systems, so they can seat guests efficiently and provide accurate wait times.
Long story short: having computer skills on your resume (or listing the individual programs you’re familiar with) will instantly make you a more competitive candidate. If you have knowledge of hygiene and safety protocol, definitely include that as well. Every hospitality business stakes its reputation on high cleanliness and safety standards—which means employees that can maintain these standards are incredibly in-demand.Of course, each position will require different knowledge.
Let’s say you’re applying as a housekeeping manager: under your “Qualifications” section, you’d list the local, state, and federal cleaning regulations on which you’d been trained. If, on the other hand, you were looking at server jobs, you’d want to include the food safety education programs you’d passed.
Possessing sales skills is another resume-booster. Being able to sell applies to hospitality jobs across the board; the only thing that changes is what you’re selling!
For instance, baristas are selling drinks, whereas guest service agents are selling the hotel experience. Being able to sell means, simply, being able to identify customer needs and provide them with the ideal solution.
Proving that you have this skill can be a little trickier. If you’re lucky enough to have sales experience, highlight that on your resume. You can also include the situations in which you’ve “sold” in non-sales jobs, like so:
Barista, St. Joe’s Coffee
San Diego, CA -- 6/12 - 6/13
●Promoted daily drink and menu specials to customers, resulting in approximately 2X higher revenue during my shifts
You might not be able to include all four of these skills on your resume, and that’s okay! It’sbetter to be honest than mention a skill you don’t have. However, add the ones you do feel confident in—and start acquiring the ones you don’t.