Registered Massage Therapist
Trump International Hotel & Tower Toronto
Location: CA - ON - Toronto
8-May-2013
Trump International Hotel & Tower Toronto
Employer
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Job Details
About Trump International Hotel & Tower Toronto®
The 65-story Trump International Hotel & Tower Toronto® will be the most luxurious hotel in Toronto - located in the heart of downtown and steps from the city's top attractions. Staying true to Trump's reputation for providing the ultimate travel experience, guests will enjoy 261 luxurious rooms and suites boasting stunning views of Toronto's skyline. Featuring 12,000 sq. ft. of spectacular meeting and event space, STOCK™ Restaurant Bar & Lounge on the 31st floor and SUITSTM Lobby Lounge, Quartz Crystal Spa™ on the 31st floor with a state-of-the-art fitness centre, infinity salt water lap pool and whirlpool on the 32ndfloor. Amenities include 24-hour concierge, 24-hour in-room dining and valet indoor parking as well as Trump Attaché™, providing each guest with uncompromising personalized service.
About TRUMP HOTEL COLLECTION
Launched in October 2007, TRUMP HOTEL COLLECTION™ is the next generation of luxury hospitality - one that is raising the bar in the top-tier travel experience with a level of customized service unrivaled in the market today. Presided over by internationally renowned developer Donald J. Trump and his three grown children - Donald Jr., Ivanka and Eric - the prestigious portfolio includes the highly acclaimed Trump International Hotel & Tower® New York, Trump International Hotel & Tower® Chicago, Trump International Hotel™ Las Vegas, Trump International Hotel™ Waikiki Beach Walk®, Trump SoHo® New York and the newly opened Trump Ocean Club® International Hotel & Tower Panama and Trump International Hotel & Tower Toronto®.
Position Overview:
The Registered Massage Therapist (RMT) is responsible for ensuring 100% guest satisfaction in providing various treatments to Spa guests including but not limited to Swedish massage, warm stone, and aromatherapy massage.
Duties & Responsibilities:
* Adheres to policies of the Spa and Hotel
* Understands the universal precautions when providing services and applies them consistently. Asses' contraindications of guest that may prevent services from taking place.
* Maintains the highest levels of product knowledge and has complete knowledge of all spa services offered.
* Recommends products for home use to Spa guests to obtain a minimum service to sales ratio of 15%
* Performs all treatments on services' menu based on current certifications.
* Suggests to guests other beneficial treatments offered in the spa.
* Understands the ingredients in products and can explain their benefits to guests. Answer guest's questions in a knowledgeable and professional manner.
* Begin and end treatments on time.
* Creates and maintains clients' card with treatment notes, when appropriate.
* Completes all assigned additional work, tasks, projects, etc.
* Cleans and disinfects all equipment on a daily basis. Uses cleaned and disinfected products/materials for each guest.
* Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
* Manage our guests' expectations and ensure that they are met.
* Ensure level of service is of the highest quality.
* Able to manage recovery of service quickly and efficiently.
* Ensure and maintain an organized and clean environment.
* To provide professional, confidential service & treatments to our spa clients
* To sell Spa Products including merchandise and treatments
* To assist in stocking of supplies and linens
* To control and monitor the use of all professional products
* To control and monitor the use of all instruments and equipment within the Spa
* Responsible for scheduled opening/closing shift of the Spa
* To notify Spa Director of any client complaint or concern in a prompt and timely manner
* To attend all Spa staff meetings and training sessions
* To provide a strong team spirit and positive morale. Greet guest in a friendly and courteous manner during all interactions.
* Handle all guest interactions with the highest level of hospitality and professionalism.
* Abide by the policies and procedures as set out in the Associate Handbook and any other applicable policies.
* Attend all scheduled shifts including shift work and weekend work in accordance with the schedules.
* Must adhere to the appearance and grooming policy.
* Perform other duties as assigned
The 65-story Trump International Hotel & Tower Toronto® will be the most luxurious hotel in Toronto - located in the heart of downtown and steps from the city's top attractions. Staying true to Trump's reputation for providing the ultimate travel experience, guests will enjoy 261 luxurious rooms and suites boasting stunning views of Toronto's skyline. Featuring 12,000 sq. ft. of spectacular meeting and event space, STOCK™ Restaurant Bar & Lounge on the 31st floor and SUITSTM Lobby Lounge, Quartz Crystal Spa™ on the 31st floor with a state-of-the-art fitness centre, infinity salt water lap pool and whirlpool on the 32ndfloor. Amenities include 24-hour concierge, 24-hour in-room dining and valet indoor parking as well as Trump Attaché™, providing each guest with uncompromising personalized service.
About TRUMP HOTEL COLLECTION
Launched in October 2007, TRUMP HOTEL COLLECTION™ is the next generation of luxury hospitality - one that is raising the bar in the top-tier travel experience with a level of customized service unrivaled in the market today. Presided over by internationally renowned developer Donald J. Trump and his three grown children - Donald Jr., Ivanka and Eric - the prestigious portfolio includes the highly acclaimed Trump International Hotel & Tower® New York, Trump International Hotel & Tower® Chicago, Trump International Hotel™ Las Vegas, Trump International Hotel™ Waikiki Beach Walk®, Trump SoHo® New York and the newly opened Trump Ocean Club® International Hotel & Tower Panama and Trump International Hotel & Tower Toronto®.
Position Overview:
The Registered Massage Therapist (RMT) is responsible for ensuring 100% guest satisfaction in providing various treatments to Spa guests including but not limited to Swedish massage, warm stone, and aromatherapy massage.
Duties & Responsibilities:
* Adheres to policies of the Spa and Hotel
* Understands the universal precautions when providing services and applies them consistently. Asses' contraindications of guest that may prevent services from taking place.
* Maintains the highest levels of product knowledge and has complete knowledge of all spa services offered.
* Recommends products for home use to Spa guests to obtain a minimum service to sales ratio of 15%
* Performs all treatments on services' menu based on current certifications.
* Suggests to guests other beneficial treatments offered in the spa.
* Understands the ingredients in products and can explain their benefits to guests. Answer guest's questions in a knowledgeable and professional manner.
* Begin and end treatments on time.
* Creates and maintains clients' card with treatment notes, when appropriate.
* Completes all assigned additional work, tasks, projects, etc.
* Cleans and disinfects all equipment on a daily basis. Uses cleaned and disinfected products/materials for each guest.
* Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
* Manage our guests' expectations and ensure that they are met.
* Ensure level of service is of the highest quality.
* Able to manage recovery of service quickly and efficiently.
* Ensure and maintain an organized and clean environment.
* To provide professional, confidential service & treatments to our spa clients
* To sell Spa Products including merchandise and treatments
* To assist in stocking of supplies and linens
* To control and monitor the use of all professional products
* To control and monitor the use of all instruments and equipment within the Spa
* Responsible for scheduled opening/closing shift of the Spa
* To notify Spa Director of any client complaint or concern in a prompt and timely manner
* To attend all Spa staff meetings and training sessions
* To provide a strong team spirit and positive morale. Greet guest in a friendly and courteous manner during all interactions.
* Handle all guest interactions with the highest level of hospitality and professionalism.
* Abide by the policies and procedures as set out in the Associate Handbook and any other applicable policies.
* Attend all scheduled shifts including shift work and weekend work in accordance with the schedules.
* Must adhere to the appearance and grooming policy.
* Perform other duties as assigned
Job Requirements:
* Customer service experience, preferably in a spa environment
* Ability to explain various treatments/services to our guest clearly and knowledgably.
* Excellent customer service skills and work ethics.
* Professional manner, discretion, and appearance.
* Fluency in English both written and verbal. Proficiency in other languages would be an asset.
* Ability to work flexible hours including days, evenings, nights, weekends and holidays, including overtime as required.
* Ability to follow all safety policies and procedures within work area and respond properly to any hotel emergency or safety situation.
* Ability to work well under pressure.
* Work harmoniously and professionally with co-workers and management.
* Strong team player
* Must be comfortable with product recommendation
* Previous RMT experience preferred.
* Ability to stand for long periods to continuously perform essential job functions
* Must maintain RMT designation
* Must maintain own liability insurance and other required insurance and be able to produce documentation at any given time.
* Ability to lift up to 25 pounds on a regular basis
* Must be able to stoop and bend, as well as maneuver up and down stairs.
Education & Experience
* High School Diploma
* RMT Designation
* Minimum 2-5 years experience in the spa hospitality industry
* Customer service experience, preferably in a spa environment
* Ability to explain various treatments/services to our guest clearly and knowledgably.
* Excellent customer service skills and work ethics.
* Professional manner, discretion, and appearance.
* Fluency in English both written and verbal. Proficiency in other languages would be an asset.
* Ability to work flexible hours including days, evenings, nights, weekends and holidays, including overtime as required.
* Ability to follow all safety policies and procedures within work area and respond properly to any hotel emergency or safety situation.
* Ability to work well under pressure.
* Work harmoniously and professionally with co-workers and management.
* Strong team player
* Must be comfortable with product recommendation
* Previous RMT experience preferred.
* Ability to stand for long periods to continuously perform essential job functions
* Must maintain RMT designation
* Must maintain own liability insurance and other required insurance and be able to produce documentation at any given time.
* Ability to lift up to 25 pounds on a regular basis
* Must be able to stoop and bend, as well as maneuver up and down stairs.
Education & Experience
* High School Diploma
* RMT Designation
* Minimum 2-5 years experience in the spa hospitality industry
Additional Details
Immediately
No
Applicants who do not already have legal permission to work in Canada will not be considered.
No
No
No
Spa
Spa