Banquet Porter

Position Overview:
The Banquet Porter position requires an experienced and enthusiastic professional that provides the highest level of guest service to our guests and attends diligently to their banquet space. The Banquet Porter has professional presentation, and is polite, respectful and abides by dress and hygiene standards. The Banquet Porter is responsible for enriching the guest experience by ensuring that all customer expectations as specified on the banquet event order (BEO) are precisely executed and that customer loyalty is obtained by building connections with the guests through the provision of outstanding customer service.



Duties & Responsibilities:
* Set-up and service all banquet room formations for social and corporate events in accordance with departmental standards.
* Set up and put away for storage of all banquet equipment i.e. Dance Floors, Stages and Tables using proper protective covers.
* Set up tables with linens and centers and all the meeting items.
* Reads, interprets, and expedites BEOs and diagrams accurately
* Rooms and tables will be set by banquet porters to guests request/managers discretion to include rented, leased, vendor, or guest purchased items
* Maintain cleanliness and a good condition of the work areas and equipment.
* Attend all required training
* Service of all aspects of the banquet operations with accordance with all departmental and hotel standard operating procedures and guest service standards
* Attend to client's request in a prompt and timely manner
* Pick up and deliver client's boxes and other items as required
* Set up coffee breaks in accordance to departmental standards.
* Attend all pre-shift meetings to ensure events and set-ups flow smoothly
* Read and execute specifications listed on the BEOs
* Monitor guest reactions and handle any guest complaints in a prompt and timely manner ensuring 100% guest satisfaction with involvement of the management team as appropriate.
* Maintain and organize all back of house banquet space
* Greet guest in a friendly and courteous manner during all interactions.
* Handle all guest interactions with the highest level of hospitality and professionalism.
* Abide by the policies and procedures as set out in the Associate Handbook and any other applicable policies.
* Attend all scheduled shifts including shift work and weekend work in accordance with the schedules.
* Must adhere to the appearance and grooming policy
* Health & Safety conscious and dedicated to maintaining a safe work environment
* Perform other duties as assigned

Job Requirements:
* Flexible , enthusiastic and energetic personality with the ability to handle multiple tasks simultaneously
* Fluency in English both written and verbal. Proficiency in additional languages is considered an asset.
* Ability to perform job functions with attention to detail, speed and accuracy.
* Ability to prioritize and organize.
* Ability to be a clear thinker, remain calm during stressful and hectic events and resolve problems while exercising good judgment.
* Able to work well under pressure during tight turnovers from one event to another.
* Ability to follow directions precisely.
* Ability to anticipate guest's service needs.
* Ability to work cohesively with co-workers as part of a team.
* Ability to work with accordance with standards, policies and procedures
* Ability to think clearly, analyze and resolve client problems while exercising good judgement
* Ability to ensure confidentiality of client information and hotel data.
* Ability to work without direct supervision.
* Proven guest service skills.
* Ability to input and access information in the computers/point of sales system.
* Knowledge of specific room set-up styles.
* Ability to input and access information in the computers/point of sales system.
* Ability to work flexible hours including days, evenings, nights, weekends, holidays, and back-to-back shifts including overtime as required.
* Ability to follow all safety policies and procedures within work area and respond properly to any hotel emergency or safety situation.
* Work harmoniously and professionally with co-workers and management.
* Must be able to lift up to 100 lbs using proper lifting procedures on a regular basis
* Must be able to push/pull carts with heavy equipment (i.e. Dance Floor, Staging)
* Exert physical effort in transporting 50 lbs of equipment by hand throughout work area (i.e. Client Boxes) on a regular basis
* Endure various physical movements throughout the work areas.
* Ability to reach up-to72 inches.
* Remain in stationary position for up to 4 hours throughout work shift to perform essential job duties
* Ability to go up and down staircases during service.
* Ability to climb and function on ladder.
* Ability to pull and push rolling cart with up to 150 lbs.


Education & Experience
* High school graduate or equivalent.
* Minimum 5 years banquet experience or equivalent combination of experience
* Knowledge or all banquet set ups
* Previous luxury experience is considered an asset
* Smart Serve Certification is desirable

About Trump International Hotel & Tower Toronto^®

Opened Jan. 31, 2012, Trump International Hotel & Tower Toronto®, located in the heart of downtown Toronto at the corner of Bay and Adelaide Streets, is Canada's tallest residential building at 65 stories. Developed by Talon International Development, Inc. President and CEO Val Levitan and Chairman Alex Shnaider, its stone, steel and glass façade serves as a beacon on the Toronto skyline, and is crowned by an articulated spire. Staying true to Trump's reputation for providing the ultimate travel experience, guests enjoy 261 luxurious rooms and suites boasting stunning views of Toronto's skyline. Features include spectacular meeting and event space, STOCK Restaurant and destination lounge, and the 15,000-square-foot, world-class Quartz Crystal Spa. Amenities include 24-hour concierge, 24-hour in-room dining and valet indoor parking as well as Trump Attaché, providing each guest with uncompromising personalized service. For reservations please call (855) 88-TRUMP (87867). For more information, please visit www.TrumpTorontoHotel.com. Connect with Trump International Hotel & Tower Toronto® on Facebook and Twitter.

About Talon International Development Inc.

Trump International Hotel & Tower Toronto® is developed by Toronto-based Talon International Development Inc. (Talon).  In 2007, Talon began construction of the 65-storey, 900-foot tall landmark in the heart of the downtown Toronto. Talon, a privately held real estate development firm, has retained the award-winning hotel management company Trump® Hotel Collection, to create one of the most sought after hotels in Toronto history. Quartz Crystal Spa, STOCK Restaurant and Bar, and Suits Lobby Lounge are managed by Talon Luxury Collection. Trump® Hotel Collection manages the hotel which opened in 2012. For more information about the development, visit: trumptoronto.ca.